Terms of purchase
At Frera, we adhere to Swedish laws and regulations.
Company name: Frera of Sweden AB
Organization number: 559280-8942
VAT registration number: SE559280894201
Address: Smedjegatan 15
City: 695 32 LaxåCounty: Örebro County
PRICES AND PAYMENT
Each item is listed with the price including VAT. In the shopping cart, you can see the total price including all fees, VAT, shipping, and payment. Payment terms are indicated in the shopping cart depending on the chosen payment method.
Shipping terms are indicated in the shopping cart depending on the chosen shipping method.
RIGHT OF WITHDRAWAL
Your right of withdrawal (withdrawal period) is valid for 14 days. In your message to us, it must be clearly stated that you wish to cancel your purchase. The withdrawal period begins on the day you received the item or a significant part of it. If the agreement concerns a custom-made item – or an item that has been given a clear personal touch, the withdrawal period begins on the day we provided information. In case of a cancelled purchase, we do not redeem prepaid return documents; private individuals exercising their right of withdrawal pay the shipping cost for the returned item themselves.
When exercising your right of withdrawal:
You are obliged to keep the item in as good a condition as when you received it. You may not use it, but you are allowed to carefully examine it. If the item is damaged or lost due to your negligence, you lose your right of withdrawal.
PRIVACY POLICY
When you place your order with us, you provide your personal data. In connection with your registration and order, you agree that we store and use your data in our business to fulfill the agreement with you. According to the Personal Data Act, you have the right to receive the information we have registered about you. If it is incorrect, incomplete, or irrelevant, you can request that the information be corrected or deleted. In such cases, please contact us via e-mail.
DELIVERIES
The delivery time is 2-4 working days. If an item has a different delivery time, it is indicated with the respective item.
It may happen that you receive multiple deliveries, i.e., partial deliveries, if you order items from more than one brand.
Unclaimed packages are charged 500 SEK for large packages over 999 SEK and 350 SEK for smaller packages to cover the additional costs incurred, such as return shipping, packaging, and extra handling time.
If you have not received your package after 1 week from when we notified you that your package is on its way, please contact us so we can track it and find out why your package has not arrived. This is necessary for you to be entitled to compensation, as we otherwise cannot claim compensation from our shipping company for lost packages. After 2 months from the date we notified you that the package is on its way, we are no longer obliged to compensate or trace it.
Returns!
Returns are at your own expense unless the item is defective or if we have packed incorrectly. Returns should be sent as a letter or package, not cash on delivery. It is important that the package is sent as a business package and NOT to a private individual, otherwise the package will be delivered to a postal agent, which we will not collect. When you purchase your own shipping, you are responsible for the product reaching our warehouse, so save receipts and tracking numbers for your shipment.
We only register returns that are delivered directly to our warehouse.
Returns on clothes are only accepted if all original tags remain on the garment. Without tags, we unfortunately cannot accept the item, as it cannot be resold.
We can help you by sending a QR code via email, which you can then scan at a PostNord agent. Please contact us by email for the return QR code.
The prices for these returns are:
Returns on Clothes & Jewelry are 99 SEK
Other products:
Returns for orders under 399 SEK cost 99 SEK
Returns for orders 399 - 999 SEK cost 199 SEK
Returns for orders over 999 SEK cost 399 SEK
The return sum will then be deducted from your refund.
If you choose to purchase your own shipping for a return to us, you are responsible for the shipment and for ensuring that the package reaches us. If the package is lost in transit or does not arrive at our warehouse, you are responsible for this.
Are you going to return?
For many years, we at Frera have tried to create a webshop that is sustainable from a return perspective.
Returns cost a lot of money for companies and even more for nature and the waste of resources such as packaging materials, gasoline for transport, and salaries for people who fix things because we are careless in our behavior.
Frera's ambition is to change purchasing patterns in the long term.
Our images and information about each product should be so accurate that you, as a customer, always feel confident about what you are buying.
If you are unsure about the fit, color, etc., we would be happy if you email or chat with us or visit our store in Laxå and shop LIVE.
This reduces the large number of returns in the world and saves a lot of money and resources that we can use to create new collections and fun events for you as a customer.
We at Frera do not offer free returns. Please remember to send the return as a business package to our warehouse; we do not pick up from agents. Otherwise, the package will be returned to you as the customer, incurring additional costs. We are not responsible for the extra costs incurred if the package is returned due to incorrect shipping labels.
If you wish to return an item, you pay for the return shipping yourself. The item cannot be returned without contacting customer service. Refunds will then be made via the payment method used at the time of purchase and after reviewing the received return and confirming it is in its original condition; otherwise, we will contact you.
Return address: Smedjegatan 15, 695 32 Laxå.
When exercising your right of withdrawal, you must notify us via email ( kundservice@frera-hf.se ) and then send or return the product to us.
Obligation to refund:
If you exercise your right of withdrawal, we will refund what you paid for the item as soon as possible, or no later than 30 days from the day we received the item. You will pay the return shipping cost when sending the item back. We always pay the return cost for sending back so-called replacement items. The original shipping fee of 59 SEK is not refunded for returns.
COMPLAINT
In the event of a damaged product or if you have received a different product than the one you ordered, you can contact us for a complaint. The complaint must be emailed to us within 48 hours after the product is delivered. The email should be sent to kundservice@frera-hf.se and must contain a complete description of the reason for the complaint and a picture of the item(s) in their current condition.
If the complaint is approved, you will either receive a new product sent to you free of charge or a full refund including shipping costs.
